Effective Date: September 13, 2025
1. What does this policy cover?
This policy applies to digital purchases from Velouta (ebooks, templates, and other digital files).
2. Digital Products — General Rule
Since our products are digital and are delivered instantly after payment, all sales are final and non-refundable once the file has been downloaded or access has been granted. This protects the rights of our creators and prevents misuse.
3. Exceptions (When refunds are possible):
You may be eligible for a refund if:
- You did not receive the file (e.g., broken download link); or
- The file is corrupted, or does not match the product description in a significant way.
In such cases, you may choose between a full refund or a replacement file/credit.
4. How to request a refund or support
Please email us at: support@velouta.com with your name, order number/invoice, and a short description of the issue. We will reply within 72 hours (business days) to start the resolution process.
5. Timeframe
Refund or replacement requests must be made within 14 days of purchase.
6. Refund Method
If approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider (typically 3–14 business days).
7. Fraud & Abuse
We reserve the right to decline refund requests if we suspect fraud or misuse of our products, or if the request violates our Terms of Service.
8. Questions
For any further inquiries, please contact us at: support@velouta.com
Contact Us
If you have any questions regarding this Refund and Returns Policy, please reach out via:
📧 Email: support@velouta.com
🌐 Website: https://velouta.com/